Back to Successes

Streamlining Fraud, Waste, and Abuse (FWA) Identification to Expand Case Creation by 10,000%

Summary:

One of the largest Third Party Administrators in Canada wanted to streamline its FWA identification and recovery process to increase customer success and revenue. They used Alivia Analytics FWA Finder™ and Alivia Analytics Case Manager™.

Results:

  • Achieved higher productivity with minimum additional staff.
  • Increased monthly FWA case creation by over 10,000%.
  • Achieved a 70x improvement over their prior analytics solution.
  • Saw a 300% increase in recoveries without increasing staff.